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Legal & Support
Everything you need to know about using CelebrityPass — our policies, your rights, payments & refunds, security, and how to reach us. Pick a section below.
Account data
You can delete your CelebrityPass account and its associated data in two ways: in the app (sign in, open Account Settings, and use the delete option), or on the web without signing in via the User Rights & Data Requests page. You can also request access to, correction of, or export of your data from the same page.
Quick answers about accounts, fan cards, payments, refunds, privacy, events, and support.
A searchable library with every help article across all topics, plus next steps when you need more.
How CelebrityPass collects, uses, stores, and protects your personal data. Publicly accessible to everyone.
The terms that govern your access to and use of the CelebrityPass platform, including acceptable use and payment terms.
How Bank Transfer and ATM Card payments work, manual verification, and our refund policy.
The security measures CelebrityPass actually implements, what we do not claim, and how to report a concern.
Request access to, correction of, export of, or deletion of your personal data, without needing to sign in.
Reach the support team directly, choose a category, and get a response within 2 business days.
What the platform is, how fan communities and verified fan cards work, and how we keep statistics honest.
Email us at support@celebritypass.app or use the Contact & Support page — we aim to respond within 2 business days.